Get insights into the performance of each aspect of your business to make big decisions faster, reduce risks, and stay one step ahead of the competition.
LanTech's delivery approach is philosophically adherent to concepts found in the US Digital Service Playbook
By looking at the acquisitions process as a holistic service, we examine the end-to end experience from the perspective the humans involved. This includes the channels they touch (applications, PDFs, Word documents, phone calls, emails, and more). Our Human-Centered Design (HDC) process uncovers unrealized and unmet needs, and provides the blueprint on how to operationalize service improvements and organize the people, infrastructure, processes, and technology needed to deliver a streamlined, more automated acquisitions process.
Immersive Research
Kick off the project by understanding the vison and goals of stakeholders, then dive deeply into end user reaserach.
Personas
Compile insights into personas that can be used to share the core user groups and how they think, process information, and make decisions.
Journey Maps
Sketch the process and touchpoints that each persona faces during the end-to-end acquisition process, identifiying key pain points and opportunities for imporvement
Service Blueprints
Diagram the connection between human activities and the supporting systems and technollogy that drives their process.
Solutions
From user research, generate fresh ideas to streamline the business process. Sketch the new process and test with users, iteratively driving toward solutions that can be implemented.
LanTech Big-Data, Data Management, Buisness Intelligence
Capabilities
In the Biotechnology and Pharmaceutical sector, as a significant subcontractor, LanTech has successfully developed...
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